Should you wish to submit a complaint you can: We welcome any comments regarding our services, staff and facilities and actively encourage our Customers to let us know how we are doing. Your interactive, shareable online planner & guide to great days out. Platform 1 (for Liverpool-bound trains) has a payphone, vending machine, and a waiting room. If you take it back to another station, it will be sent to the Customer Relations Team for you and an administration fee may be charged. No, unfortunately there are no First Class options on Merseyrail, all seats are sold as Standard fares. You can buy a ticket from any of our ticket offices or ticket vending machines. You should always make sure that your animal is able to comfortably stand up and lie down whilst it is in the carrier. Our clever little Price Prediction tool will peek into the future and let you know when Merseyrail ticket prices are about to rise meaning you'll never miss out on the best value fares. Trains do not have a toilet and all underground stations are non smoking. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. At most train stations you'll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. There are accessible ticket machines at this station Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smartcards top-up To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. //-->, © 2022 Button IT Net Buy your ticket here. Use the A to Z index below to search our stations. And why not plan ahead by checking outourMerseyrail train timespage? You can also get a refund form from any staffed ticket office. 16 Jan 2023 13:59:52 Please enquire at any staffed ticket office or telephone Customer Relations on 0151 555 1111. Check out our Season Ticket Calculator today to get started. Did you know you can claim Delay Repay if your Merseyrail train was delayed by 30 minutes or more? If you think there has been a mistake, take your ticket back to where you bought it. Metro Cards, local Saveaway and Railpass season tickets only. You can send the form directly to us at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrail BR PropertiesRail House Lord Nelson StreetLIVERPOOLL1 1JF. "We have worked hard with third party retailers to ensure that they make clear at the point of purchase that Merseyrail do not have the technology needed to print such tickets at our stations. Do you agree the fine was just? During peak times, Chester to Liverpool trains run four services every hour, giving commuters flexibility in their travel plans. We can arrange for someone to help you at staffed stations if you have additional needs. It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. All rights reserved. ", Jack Farron added: "It a bit harsh. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Tickets can be obtained from the ticket machine or the ticket barrier. ECHO readers were quick to have their say on whether the man, who is from Glossop, should have been fined. . My train has been delayed and I cant travel, can I get a refund? I want to give feedback, how do I do this? Find the travel option that best suits you. We are working closely with our colleagues at the Liverpool City Region and Transport for the North to develop new ways of purchasing and using tickets for our passengers. Outside of our office hours please contact us on 0151 702 2704. Belter bars and restaurants that wont break the bank! Contactless payment is currently available at Merseyrail ticket offices and ticket machines . You can request passenger assist by telephoning 0800 0277 347 (Freephone) or 0151 555 1111. Please rectify the following and submit again: Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. Getting in touch and telling us your needs in advance can help us make sure we have arrangements ready for your journey. Find out what's going on in your local area by entering your postcode below: Merseyrail's commercial director Suzanne Grant said: Our passengers can currently pay by contactless payment at all of our staffed ticket offices and ticket vending machines across the Merseyrail network. Just approach them and let them know you need their assistance and they will do their best to make sure you get on the next available service and will also be able to answer any other questions you may have. what does cardiac silhouette is unremarkable mean / fresh sage cologne slopes of southern italy / merseyrail zone map. A. Can I claim a refund if I dont use my ticket? Green Lane railway station serves the Tranmere area of Birkenhead, Merseyside, England. When travelling by train in the UK, you can benefit from reduced fares by choosing times of day that are less busy. There is no extra charge for bringing your bike. Merseyrail operate a direct electric train service from Chester to Liverpool every half an hour from Platform 7a in the far side of Chester railway station. We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket. Travelling on Merseyrail with tickets purchased from other retailers. Merseyrail Network Map It just puts people off reusing public transport because they buy a ticket but also face prosecution. Ticket Office Hours Saturday - 05:29 to 00:12. Mark Devine said Merseyrail was "stuck in the dark ages". Once in Liverpool, there are plenty of attractions to see. Jump straight to the station you are looking for using our Quick Search. The station is staffed 15 minutes before the first service and 15 minutes after the last service. Staff located in our ticket offices will be able to help. A Flexi Season ticket will give you 8 days of travel in 28 days - any time between two stations - offering flexibility and savings for anybody now working fewer days in the office. if (fyear < 2000) "Exciting developments are on the horizon so we would encourage our passengers to keep an eye on our website and social media channels for further news.. For more information Click here . Passenger Assist Meeting point Automated Ticket Gates Barrier Line. Learn more about Mobile Tickets and etickets. var dateObj = new Date(document.lastModified) The station at Wallasey Grove Road is outfitted to typical Merseyrail standards, with staffing during all hours of service and platform CCTV for customer protection. It looks like there are over a thousand stations with no ticket machine. Ticketing Hours. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. Where can I find out about train times and fares? An error has occurred on the form. Find out more about our Advance ticket alert tool. "He doesn't know the area. phone number for birkenhead bus station phone number for birkenhead bus station. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the contactless payment symbol on the front. Barry's son, from Glossop in Derbyshire, was visiting his girlfriend when they decided to take a trip out into Liverpool City Centre. Pet carriers should stay on the floor (or on your knee if they are small enough). "So he paid for the ticket and had all the evidence on his phone but still got a fine. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. There soon could be a new 'tap and go' platform payment method. 27 de fevereiro de 2023 | celebrities with short upper lip. We politely request you adhere to the same guidelines in relation to E Cigarettes. Any refund must be paid out in the same way the ticket was paid for. Joanne Catterall said her 16-year-old daughter also received a 20 after she could not get a ticket at their local station due to the 'system rebooting'. . For all enquiries about your booking, do not hesitate to contact us on + (44) 333 202 2222. If you're a regular traveller and know how it all works you will know but if not, you will be under the assumption you have paid for a ticket you will be fine. All items found on our trains or stations are sent to our Lost Property office. Either way it needs sorting. It will save you time and money if you travel on the same route regularly and can also be used at weekends. 94% of our customers wouldn't use anything else! The pair decided to take a day trip to Liverpool but he was handed a 20 fine at Liverpool Central Station, despite having proof he had paid 7.40 online for a ticket, travelling from Ormskirk. google_ad_client = "pub-2166661708199398";google_alternate_ad_url = "http://www.chestertourist.com/logo_adsense.gif";google_ad_width = 234;google_ad_height = 75;google_ad_format = "234x60_as";google_ad_type = "text_image";google_ad_channel ="";google_color_border = "000000";google_color_bg = "380000";google_color_link = "EEEEAA";google_color_text = "EEEEAA";google_color_url = "FFFFCC"; The Merseyrail Flexi-Ticket lets you travel multiple times whilst only having to queue up once. Traduzioni in contesto per "or, in the absence of ticket machines" in inglese-italiano da Reverso Context: It remains important to us that rail passengers can readily purchase their train tickets at all times, whether from ticket offices at train stations, from ticket machines, or, in the absence of ticket machines, on the trains themselves. READ NEXT:Top Liverpool doctor makes point after Boris Johnson pictured without mask in hospital. Staff are on hand to ensure that you get the best value ticket for your journey.". Travelling with Merseyrail? Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. Can I claim compensation for delays and cancellations? The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. To build your own Itinerary, click to add an item to your Itinerary basket. At Trainline, we'll show you where Merseyrail can take you and how to book the best value fares for your journey. We accept all major credit and debit cards for payment. Merseyrail is a commuter rail network serving the Liverpool City Region and adjacent areas of Cheshire and Lancashire. Christmas Day -There are no trains running. Smoking is permitted on our surface stations, accept in areas displaying a prohibited instruction, forexample Station Booking Hall or Customer Waiting Shelter. They look familiar to Manchester Metrolink. var days = new Array(8);days[1] = "Sunday";days[2] = "Monday";days[3] = "Tuesday";days[4] = "Wednesday";days[5] = "Thursday";days[6] = "Friday";days[7] = "Saturday";var months = new Array(13);months[1] = "January";months[2] = "February";months[3] = "March";months[4] = "April";months[5] = "May";months[6] = "June";months[7] = "July";months[8] = "August";months[9] = "September";months[10] = "October";months[11] = "November";months[12] = "December"; ", Merseyrail replied saying: "Hey Joe, we are in the process of deploying validators at stations across the network to prepare for the introduction of more accessible ticketing which will start to be introduced in the next few months. If another customer objects to its presence, you and your animal must move to another part of the train. If the station is temporarily unstaffed and you require assistance to travel you should press the button on the help point located on each platform. Win a Family Ticket to Southport Pleasureland! Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Latitude 53.55349222. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Compartilhar isto. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets.